Big White Wall joins Prism

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Category: Blog


We’re excited to share that news that Big White Wall is the latest eHealth provider to join Prism.

Big White Wall is a multi-award winning, 24/7, digital mental health service. It centres around a supportive anonymous online community, with trained counsellors on hand to moderate and facilitate. Big White Wall has reached over 40,000 people to date and is commissioned by the NHS, the Ministry of Defence, Help for Heroes, universities and employers to reach thousands more. Services include peer and professional support, tools, tests and information, evidence-based online courses, and 1:1 therapy via audio, webcam and instant messaging. It was founded in 2007, and now operates in areas across the UK, as well as in the US and New Zealand.

Prism offers a seamless and secure method for clinicians to refer patients to—and receive updates from—online therapy services like Big White Wall, using existing systems. Digital treatment options can help alleviate the pressures services face, such as capacity issues and long waiting lists, while also offering patients more choice in how, when and where their treatment is delivered. Prism removes some of the security and administrative barriers to eHealth, and will play a vital role in speeding up the adoption of digital tools in mental health care.

“Both Big White Wall and iaptus are established names in IAPT, and we have been watching each other’s work with interest for many years”, said Chris Eldridge, Director of Operations. “We’re delighted to partner with Big White Wall and to welcome them to the Prism project. Extending the choice of online providers to include the largest peer to peer platform in use in the UK is a big step for Prism, iaptus customers and their patients. We’re especially pleased that Big White Wall has also chosen iaptus as their own patient management system and look forward to supporting the good work they do.”

Big White Wall’s Commercial Director, James de Bathe, commented: “Our partnership with Mayden allows us to report outcomes from online therapy more easily, as well as accepting referrals, making things simpler for the NHS and for patients. We are delighted to be partnering with Mayden, and look forward to working together.”

Find out more about Big White Wall on their website,